Shopping Guide

Welcome! This guide explains how to find what you need, place orders, and make the most of your shopping experience.

Browsing & Finding Products

• Homepage: Check the top banner and featured products carousel for the latest offers.
• Categories: Use the menu to browse by category (e.g., Fresh Produce, Meat).
• Product Details: Click on any product to see more information, including whether it is Organic, Fresh, or Halal. You can also read reviews left by other customers.
• Search: Use the search bar to find specific items quickly.

Cart & Checkout

• Adding to Cart: Adjust the quantity and click "Add to Cart". Your cart will save your items while you continue shopping.
• What was added: After you add something, a short message at the bottom of the screen confirms how many were actually added. If fewer were left in stock than you asked for, it says how many went in; if the item has sold out, or your cart already holds all we have, it says nothing was added.
• Guest Checkout: You can checkout quickly as a guest without creating an account.
• Delivery Rules:
  • This store's delivery fee, minimum order, free-delivery threshold and the postcode areas it covers are shown exactly, for this store, in the Delivery & Minimums panel at the top of this page — and again in your cart and at checkout. They are not restated here, because a store changes them and this guide would not.
• Discounts: If you have a promotional code, type it in the Discount code section of the checkout page and press Apply (or Enter). The total then includes the discount, or the reason the code can't be used is shown under the field. If you change the code afterwards, press Apply again. If you try several codes that aren't recognised, the checkout asks you to wait a minute before trying another.
• Referral links: If you arrived through a friend's referral link, its code is already filled in at checkout and the total you see includes its discount. If the code can't be used for this order (for example, you need to sign in first, or the order is below its minimum), the reason is shown under the code field. Your own referral code is for sharing with friends: it can't be used on your own orders.
• Reordering: When you reorder a past order, or cancel a payment and your items go back into your cart, anything we couldn't add in full is listed at the top of your cart: items no longer available, and items where we had fewer in stock than before.
• Paying: Your browser can fill in the name, phone, email and address you have saved on your device. On a phone, the order total shows just above Continue to payment. You then pay on a secure payment page, which shows the exact amount you will be charged, after every discount that applied to your order.

Managing Your Orders

• Order Status: After placing an order, its status will update from Pending Payment to Confirmed. When the store prepares it, it will change to Out for Delivery, and finally Delivered.
• Order History: If you create an account, you can view your full past order history and track active orders.
• Cancellations: If you need to cancel an order, please contact the store directly.

Ratings & Reviews

After trying a product, you can leave a 1 to 5-star rating and a written review to help other shoppers!